Every Employee is a Chief Experience Officer R-c7MMPwPjGJZTBSePTouQ2 shifting generations are impacting the

shifting generations are impacting the workplace

you will explore communication strategies to build relationships with your stakeholders

Based on the new 6th edition of ICMA’s bestselling Effective Supervisory Practices book

Karen Pinkos

While groups are welcome to view the series together from an auditorium or conference room using a single license

Every Employee is a Chief Experience Officer R-c7MMPwPjGJZTBSePTouQ2 shifting generations are impacting theOurs has become an experience economy in which people have shifted from passive consumption to active participation. Great service and creating memorable experiences should not require heroic efforts by you, your employees, or your customers. One good or bad customer consumer service experience whether its online or in person can change the entire perception a customer holds about your organization. In this webinar, you will learn how to immediately