Please check the Wi-Fi and scale icons located at the top right corner of your device’s LCD screen.
• If the icons are blinking or not visible, check your internet connection and ensure that the adapter is properly plugged into the outlet.
If you’re using a Wi-Fi-enabled device, you may need to reconnect it to your pharmacy’s internet.
If you’re using a device with an Ethernet connection, check both the modem switch port and the Ethernet port on the device.
Once internet connectivity is restored, check the date and time on the system.
•If the date and time are updating gradually, please wait up to 24 hours for the system to reflect the current date.
If the system date does not update on either model, please contact our technical department for further assistance.
